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E-commerce platform ZAP secures funding from True Digital Group

Manila, Philippines – ZAP, the loyalty and e-commerce platform in the Philippines forF&B businesses, has secured Series A funding from True Digital Group (TDG), the digital arm of True Corporation, Thailand’s integrated telecommunications and digital services provider.

Launched in 2012 as a mobile number-based loyalty and rewards program, ZAP launched its E-Store service in June 2020 in partnership with the world’s largest e-commerce SaaS Platform, Shopify. The E-Store streamlines the order fulfilment process by digitising restaurant operations – such as order taking and inventory, payment, customer management, and delivery, as well as centralising them within a merchant’s own e-commerce website, which ZAP helps build.

ZAP said that it envisions itself as growing into a one-stop-shop, an end-to-end platform that captures every interaction from the moment a customer steps into a business’ doors – both in the physical and digital sense.

Dustin Cheng, ZAP Group’s CEO and co-founder, shared that the working relationship with True Digital Group presents new synergies for ZAP in terms of smart retail and analytics.

“Everything we do is for the benefit of our partner merchants, and this fund-raise is no different. Our partner merchants can look forward to an even easier-to-use platform with more robust capabilities in the coming months. These include richer analytics and remarketing and targeting features that will help partners foster better customer relationships and ultimately increase sales,” said Cheng.

Meanwhile, Michael Gryseels, True Digital Group’s executive vice chairman, commented, “We are excited about the synergies between our digital media platform and ZAP’s CRM and e-commerce capabilities, and see great potential in scaling our joint offering across Southeast Asia.”

Dindo Marzan, True Digital Group’s country head of Philippines, said, “To help close the gap in consumer’s digital journey, we see a very hopeful opportunity with ZAP as the local market expert and believe that together, we will be able to deliver an exciting experience for consumers in the Philippines.”


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