Product Support


● Investigate, troubleshoot, and resolve tickets for end-users
● Provide clear information and logs to development team when
escalating the issues
● Monitor, escalate, manage, and follow up any incidents in a timely
● Proactively raise abnormal cases to prevent large scale problem
● Ensure smooth transition between shift by maintaining clear and
concise handover document

Suggested qualifications

Graduated from IT related fields
Experience in IT helpdesk, support, and monitoring is a plus
Ability to work independently and as a team player with minimal supervision
Ability to communicate clearly and effectively (written and verbal)
Must be able to work on shifts including nights and weekends to support 24x7x365 platform operation



Upload your CV

Thanks for submitting!