Product Support

Responsibilities

● Investigate, troubleshoot, and resolve tickets for end-users
● Provide clear information and logs to development team when
escalating the issues
● Monitor, escalate, manage, and follow up any incidents in a timely
manner
● Proactively raise abnormal cases to prevent large scale problem
● Ensure smooth transition between shift by maintaining clear and
concise handover document

Suggested qualifications

Graduated from IT related fields
Experience in IT helpdesk, support, and monitoring is a plus
Ability to work independently and as a team player with minimal supervision
Ability to communicate clearly and effectively (written and verbal)
Must be able to work on shifts including nights and weekends to support 24x7x365 platform operation

JOIN

US

arrow&v
Upload your CV
(.pdf / .word / .page : 15MB)
arrow&v
logo-footer.png

True Digital Group Co., Ltd.

True Digital Park, Griffin Building, 9-12 Fl, 101 Sukhumvit Rd,   Bangchak, Phra Khanong, Bangkok 10260, Thailand

Tel: +66 2-021-0200

@ True Digital Group Limited All rights reserved.

Get In Touch

Facebook.png
Linkin.png

#TrueDigitalGroup